Legal
Privacy Policy
Sanxia Service takes the handling of personal data seriously. This policy explains what information we collect when you use our website or contact us, why we collect it, how it is stored, and your rights in relation to it. We collect only what we need and keep it only as long as necessary.
1. Data Controller
The data controller responsible for your personal information is:
Sanxia Service
No. 54, Minquan Street, Sanxia District, New Taipei City 237, Taiwan
Phone: +886 2 2671 8350
Email: [email protected]
2. Personal Data We Collect
We collect personal data only when you actively provide it or when it is generated automatically by your browser. The categories are:
Contact Form Submissions
- Full name (required)
- Email address (required)
- Phone number (optional, if provided)
- Description of the plumbing issue (optional message field)
Automatically Collected Technical Data
- IP address (anonymised where possible)
- Browser type and version
- Pages visited and time of visit
- Referring URL
We do not collect sensitive personal data such as financial account details, health information, or national identification numbers.
3. Legal Basis and Purpose of Processing
| Purpose | Legal Basis | Retention |
|---|---|---|
| Responding to your service enquiry | Pre-contractual steps / Contract performance | 12 months from last contact |
| Scheduling and confirming visit appointments | Contract performance | 3 years (statutory service records) |
| Issuing invoices and maintaining accounts | Legal obligation (tax law, ROC) | 7 years (accounting requirement) |
| Website analytics (anonymised) | Legitimate interest (only with consent) | 26 months |
4. Data Sharing and Third Parties
We do not sell, rent, or trade your personal data. We share data only where necessary:
- Web hosting provider — servers located in Taiwan or the Asia-Pacific region. Data is processed only to operate the website.
- Analytics service (Google Analytics) — only when analytics cookies have been accepted. Data is anonymised before transmission.
- Regulatory authorities — only if required by law or a lawful court order under the laws of the Republic of China (Taiwan).
We do not transfer personal data outside Taiwan or the EEA without appropriate safeguards in place.
5. Security and Data Protection
We take reasonable technical and organisational steps to protect the data we hold:
- HTTPS encryption on all website pages
- Access to contact data limited to staff handling enquiries
- Regular review of data held and deletion of records past retention period
- No storage of payment card information — payment is cash or direct transfer
In the event of a personal data breach that is likely to affect your rights, we will notify you and the relevant authority without undue delay.
6. Cookies
Our website uses cookies. When you first visit, a banner gives you the option to accept or decline non-essential cookies. Essential cookies are always active as they are needed for the site to function.
- Essential: session management, cookie consent preference
- Analytics: anonymous visit data via Google Analytics (consent required)
- Marketing: advertising pixels (consent required)
- Preferences: saved settings (consent required)
Full details and controls are available in our Cookie Policy.
7. Your Rights
Under the Personal Information Protection Act (PIPA) of the Republic of China (Taiwan) and, where applicable, equivalent international standards, you have the following rights:
Access
Request a copy of the personal data we hold about you.
Rectification
Ask us to correct inaccurate or incomplete data.
Erasure
Request deletion of your data where there is no lawful reason to retain it.
Objection
Object to processing based on legitimate interests.
Portability
Receive your data in a structured, machine-readable format.
Withdraw Consent
Withdraw consent at any time without affecting prior lawful processing.
To exercise any of these rights, email [email protected]. We aim to respond within 30 days.
8. Third-Party Links
Our website may include links to external sites such as mapping services. We have no control over those sites and are not responsible for their privacy practices. We recommend reading the privacy notice of any external site you visit.
9. Children's Privacy
Our services are directed at adults aged 18 and over. We do not knowingly collect personal data from minors. If you believe a minor has submitted data through our site, please contact us and we will remove it promptly.
10. Changes to This Policy
We may update this policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of the site after an update constitutes acceptance of the revised policy. For significant changes, we may also display a notice on the homepage.
11. Data Privacy Contact
For any questions, requests, or concerns relating to personal data, contact us at: